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Mon Aug 14th 06


     Look guys, i think too many omnis leaves game since they can't do shit vs Clans -> FC loses players -> FC loses cash.
     So they want to get some balance in side XP. How to do that? Just ban ppl thanks who Clans have so high side XP, leave them w/o infosystem and w/o warbot.
     Yeah, EVEN if the ban will last only week, in that week Omnis will get many of our bases. And they'll get self-belief, they'll have higher morale. And our leaders will lose respect and confidence.
     Yeah, it's better to ban dozen people than lose hundreds others.

[*****]: Hello **** this is GM *****. Several players were temporarily suspended for using an exploit to gain advantage in a tower battle. If you have any concerns about this issue you are welcome to email feedback@anarchy-online.com. Have a good day and take care.

[*****]: Greetings ****! This is GM *****. Do you have a moment to speak about your petition? You may reply by either using Shift+R or /tell *****
To [*****]: Of course, why else would I be sending it.
[*****]: You can direct your comments to feedback@anarchy-online.com. Please do not petition on this matter again. Have a good day and take care

[*****]: Hello **** this is GM *****. The ingame petition tool is not the place for you to get an answer to your question. As I said before you are welcome to email feedback@anarchy-online.com. As you disregarded my request stop petitioning on this matter I have revoked your petitioning rights for three days. Take care today.

     well... good news... this GM will look into situation now... he told that he will @mail banned ppl in 3-4 hours after he will finish his work...

     We're at the towersite of TLR3 on testlive now, Quality Assurance guys are killing the tower there over and over in a try to reproduce the bug.
     ****** the lead QA guy is reading forums. ***** is here too, but cloaked.

     so whats going on?

     They're (Finally) reading the forums about it...

     And, they are killing the TLR3 site over and over... Now let's hope it works on TestLive too.
Also, I suggested them to shut down the TLR3 site until they fix it.

     The thing is that it also happens on other sites too.
     The very first tower attack I ever took my 21 agent to was just me and some non-PvP people from my org attacking an Aegean site, and we were all ready to place and defend during the 20 mins, but then we placed and it was 75%.
     I didn't know about the exploit mechanism at that time, and now that I do know, I know we didn't do anything like that at that site.

     ***** - excellent news they're finally looking into it and have stopped stonewalling.
     Although this sounds like confirmation it is to do solely with the TLR site, when more than half of us weren't even online.
     Hope they reproduce it, thanks for lettin us know, I'm going mental here waiting on just *something* from funcom ><

     Is it possible this 75% bug only happens at TLR3 at a certain ql CT placed? They're using ql50 CTs now...

     ***** i will tell you the secret of 75% when last blob do: /bow, remove chest, /disco, sit, /lounge, remove left ring, stand, /moon and say in vicinity "SHAZAM!".

To [*****]: By the way, if it is the TLR3 (the towersite everyone is at now) problem the people on Rimor got banned for
[*****]: I cant say that
To [*****]: How come that some people that got banned there weren't even online? Or were in a completely different zone target calling for zods?
[*****]: I dont comment on these cases, sorry

     And what about the com manager who said 10 times he got proof all cheated? No way of mistakes

     torn between laughing and crying. : /

[Tower Battle Outcome] Notum Wars Update: Victory to the Omnis!!!
[Tower Battle Outcome] The Omni organization Tower PWNers attacked the Clan FC Quality Assurance at their base in The Longest Road. The attackers won!!

     So did the site go to 75%, do you know? Everything seems to hinge on whether they can reproduce this...

     Went 25% all the time until now... Pray for a 75%

"I can assure you that any actions taken by the GMs were apprpriate."
"That is an intended game mechanic. If anyone was taking actions to be able to avoid having to defend what they just won it would be considered an exploit."
"I can assure you the actions taken today were completely appropriate and the GMs have communicated all the details clearly and in detail to me as the situation developed. Those involved were cheating the system, this time they were caught, they have to face the consequences."
"How does this result in banning people who were not even online at the time?"
"That would indeed have been impressive if it happened, which it didnt"
"They were pre-meditated and very much deliberate, and to be honest didnt give the GM much option but to suspend those involved."
"I can assure you that what happened today was in no way accidental, or anything related to a bug. We will always give people the benefit of the doubt when it comes to bugs. This was not the case on this occasion"
"There was no mistakes in the accounts that were suspended."
"Just to confirm here (again), there was no bug involved in the suspensions today. Those involved knew exactly what they were doing. No bugs, no ambiguity, no 'grey areas'."
"We know people will proclaim innocence and of course people will support their friends, but we are happy that the appropriate action was taken."
"We deal with them directly, where we have all the facts and those involved know we have all the facts."
"No bugs were involved in this situation."
"it doesnt change the fact that its a very intentional action to exploit the system."

     So de we really deserve all that from our manager?

     Thanks for putting this all in one post *****, this goes in my 6th email (they're getting longer each time). This actually hurt as much as the ban, reading this from an FC employee and then the responses from players who still put faith in what they're told. I guess I can't blame em, as I had similar faith too once, and never wanted to believe FC could do something like this :/
     This guy would be told to pack up his desk where I work for sheer unprofessionalism, given even those of us banned are still in theory paying customers and still entitled to moderator protection from being flamed, defamed and attacked. Yet we get this from the very person who is supposed to protect us.

     No any email from FC here still btw..

     Questions about the testing: Is it actual players, with an actual org, taking down the CT, by doing actual dmg? Is the CT being placed by the org that did dmg, before the 20 minute timer is up?
     Or is it a GM, killing and placing?
     And if this is in fact what this whole thing is about, why were ppl who werent even online at the time banned?

     I suspect this is the fact it is about, because well... if the Game Director comes to take a look at it, half the QA people stand there to watch and place etc, it seems to me this "interests" them...;)
     The people attacking the CT are Funcom people, ARK or employee (I think first?). They are in an org when they kill it. But I don't really know about the 20 mins thing, they don't really want to listen to me....

To [*****]: If you want to try to reproduce that 75% bug, you need to place with the winning org *before* the 20 minutes time is done
To [*****]: *****, you here?
[*****]: I am
To [*****]: Why are you waiting out the 20 minutes every time?
To [*****]: that is not the way to reproduce this bug
To [*****]: the actual winning org needs to place the CT... NOT some other org
[*****]: I am trying out variations
To [*****]: We already know it will not happen if the winning org doesn't place... Or at least, so is said.

     They have said that they have proof that we exploited so shouldn't they know how to reproduce this? :p

     All this made my day thanks for sharing guys, what a blast, even more evidences of FC's biased and incompetent staff.

     Sil continuing to post what he's posting is making me feel ill :/
     I noticed he's dodging your direct question *****, he can't possibly have seen any chat logs as they don't exist - not with my name in them at any rate. I wanna see them very badly.
     Still waiting for that e-mail.

Your account was suspended for being involved in a known game mechanic exploit that allows organizations to circumvent the timer system, after tower battles. GMs, who were there to witness the event, in its entirety, have verified this.

Because we consider this to be exploiting our game system, all of those involved were suspended for 7 days. We opted to suspend rather then ban your account because this has been an ongoing problem in our game and we cannot catch everyone who is doing it. The suspension is justified however, because the exploitation of any game mechanic to gain unfair advantage is against our EULA.

The suspension is not open to review and the Funcom team considers the issue to be closed. If you have any further questions, I direct you to our official post concerning the incident, on our forums. http://forums.anarchy-online.com/showthread.php?p=4279840#post4279840

--
Best Regards,

Geoffrey Higgins
Funcom Support Manager

     Sounds like they're not planning to give the players any more information than they already posted in the forums. What a load of BS.

     Yay I see their "explanatory" mails are way above the level you guys must be expecting. Nothing here more than on boards. They exploited on LCA timers, cheaters out. Pretty well documented with proofs and alike.

I understand your concern and do not take lightly the time you have put into playing our game. Unfortunately, because of the incidents from this weekend and your apparent connection, we have to suspend your account.

The issue at hand is not just the actions take in order to exploit the system, but the fact that some players knowingly engaged in the battle and subsequent placing of a new tower, fully aware of the exploit being used. The facilitating of the use of an exploit carries the same penalty as committing the exploit itself. A more melodramatic way of putting it is conspiracy to commit the exploit.

According to the GM that witnessed the exploit, your character was involved and because of this we have to close your account was well. Also, we will not be reviewing the incident or the roles players had in it, any more. The investigation is complete and the penalties exacted as a result, stand.

We have also made an official post on the boards concernign this matter: http://forums.anarchy-online.com/showthread.php?p=4279840#post4279840

--
Best Regards,

Geoffrey Higgins
Funcom Support Manager

     Do you want me to share the response you got from FC, ****? In my mind it shows just how tenous their "proof" is.

     "We know exactly what they did, its not a bug, it is however a loophole in the mechanics, but that does not mean that exploiting it was condonable. Those suspended knew exactly what they were doing, and got caught. Simple as that."

     YEAH BIG LIE, THATS WHY U CANT REDO IT....
     STOP TAKING YOUR CUSTUMERS FOR MORRONS

     GL with all your froobs account...
     I hope alot of peoples will leave the game.
     Its a great game even bugged. Too bad there isnt any support. SUPPORT you know what it mean?
     You are SUPPORT manager. All you support is a big hole with nothing around.

Your account was suspended for being involved in a known game mechanic exploit that allows organizations to circumvent the timer system, after tower battles. GMs, who were there to witness the event, in its entirety, have verified this.

Your character was connected to the events and has been suspended for facilitating and knowingly engaging in the tower exploit.

As for your inference that in some way GMs are biased against Clan, on Rimor, that is simply ridiculuous. Whenever anyone is reprimanded for something, they always claim bias. Omni players constantly claim the same thing. It is as though it never occurs to players that equal numbers from both sides are suspended and that they go unnoticed because most people don't immediately go to the forums and complain about it.

We are not targeting Clan nor were the suspensions related to this incident unwarranted.

The suspension is not open to review and the Funcom team considers the issue to be closed. If you have any further questions, I direct you to our official post concerning the incident, on our forums.

--
Best Regards,

Geoffrey Higgins
Funcom Support Manager

     What a joke! How do they explain that you attacked another tower right after opening the 'exploited' tower gas to 25% again? Makes no sense.

     they simply not want do real investigation. And sending same emails w/o any FACTS to everybody.

     bump for more support love!

I am sorry but there is nothing else I can say or do on the matter. If you are simply an innocent player caught in the middle of something because of some of your guildmates, then I am really very sorry. However, I stand by the finding that were presented by the GMs and ARKs and therefore cannot make any changes to the current penalties that were handed out.

Again, I am very sorry. This isn't exactly something I like doing to people but when my staff spend time investigating issues and present me with their findings, I must trust their findings and then move forward.

--
Best Regards,

Geoffrey Higgins
Funcom Support Manager

     Ewww, man... Why can't they just admit they were WRONG!?

     I'd be happy enough if they deleted all the posts reguarding the suspended ones as cheaters and exploiters. So far without moderation, it appears as fact.

     I'm rather bemused that they give 10 people a suspension, can't supply us with evidence when we ask for it, or even a real reason why, and then proceed to allude to 'evidence' and guilt all over the forums, and back themselves into a corner... do they think we'll just come back in a week or cancel, suck it up and stfu?
     These chat logs are a complete fabrication, and I will keep asking for them until they admit they don't exist.

     And there was no discussion of any exploit whatsoever so there is no way they have any chat log. They have absolutely nothing but whatever ark lied to the gm about or the gm lied to support about to cover his ass for justifying the bans.

     Just reminded me of how back in my old omni/neutral days we'd sit around on ventrilo and those that were ARKs would do special favors for others on the vent server. Stuff like check pvp points, warp people around, etc. Some of the people that were part of that "vent crew" were higher up in ARK and they're still playing the game on their mains. Mainly *****, ****** and a few misc others on the vent server back in those days, to give you an idea of who I am referring to.

     Why would we, there were no defenders, and in the case of AOD, GV and NemX: We were expecting all of our bases to be live ALL DAY. Heck, I have had weekends when AOD bases were live for 48 hours straigth, that's how much fighting we were doing.

     Haven't been on ao in a while but this doesn't sound new from FC, them giving you proof is very unlikely, I tried for over a month when one of my accounts was banned about 2 years ago. This was the time when there was a mass ban of players including ****, ***, and others. They banned my char because I was on a team with someone who had traded a nodrop. When I asked them why I was banned they would not give me any information on what I did wrong other then the typical message that you all recieved. I sent emails and always talked to the same person no matter where I sent the email. You don't have to break the rule, you just have to know that someone did break a rule or have talked or teamed with them. Don't know if they can do that but they did it to me.

     Logs of planning to attack towers may exist, logs of consipiring to do xyz to get a site to 75% don't.

     I'm very much looking forward to seeing the logs that prove I knowingly engaged in an exploit.

     "As you can very well see, the PQA staff is working hard and testing as they should. That does not change the simple fact that the testing procedure and the results of each test will still not be released.
     "If you are ever fortunate enough to spend some time with any of the dedicated QA employees, you may find out firsthand that they test everything they can imagine. This includes things they know work, do not work, and might work.
     "I applaud the PQA staff for the endless test cycles. Since the exact nature of the procedures and outcome will never be public, they know full well that the work will go largely unappreciated."
1 min later there stands:
     "Any testing procedure requires full documentation of tests just before, during, and after each change to the code. If the primary fix impacts the system in any unanticipated ways, they will have a greater chance to find and fix it again prior to releasing any public/live updates."
     "Sil may be a convenient punching bag, however he is absolutely correct."
they dont know emself what they are doing, thats what they posted after i digged em that they are testing it.


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